README CAREFULY

WELL WELL WELL, if you read this message is that you have run out all available documentation ressources, isn't it ?

That is to say:

• You have googled your issue and found nothing
• You have read or search in the official documentation (slurm/linux centos|redhat/etc…)and found nothing
• You have post your issue on hpc-community forum section hpc-support>hpc-issues , and you get no answer.
• You have read or search in the Unige HPC documenation, and guess what ? nothing neither
• You have a specific request

Here he is! You are The one and only winner of the Gemini Croquette Contest, 
and earn the righ to contact the HPC-team. what luck!

You can contact the HPC team by email :

When you reach out for help, we always do our best to get back to you as soon as possible, but please bear in mind that :

• Hundreds of other people use our clusters and almost each of you use some special combination of softwares (compilers, libraries, using specific version, etc.). We don't have experts for each software.

• The best way to get help quickly is to read this documentation or search/post on HPC community forum.

• When you ask for help, please give us enough details so we know exactly what you did, such as :
  • What did you try, what didn't work, what is the expected result, what error message you have, etc.
  • If this information is missing, most of the time, we will just reply and tell you we need this informations… !

• Respect the following mail template, use the mail balise in the subject to be more specific like
  • Subject: [baobab][yggdrasil][slurm] error launching jobs with srun

<Hello formula >

Username: $USER
Cluster: $CLUSTER
Subject: <slurm|software|system|connexion| (an explanatory keyword) >
jobid: <separate by space if you have more than one>


<

   <Here the mail body explaining ans describing  everething with the MAXIMUM details.  the MAXIMUM!>

    - Explain us your experience like we were newbies. 
      we don't spy your work so we don't know what is going wrong :/
    - Explain the purpose of your mind, sometimes what we want is not what we think/do/are doing.
    - Give us the command you executed, your sbatch, and all relevant informations
    - Give us the path to the relevant files in Baobab (sbatch, error logs, etc.) and/or add them as attachments.

>


<Respect formula (it's always appreciated)>

<Bye Bye formula>

--
$USER

Here our contacthpc@unige.ch