Differences

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--- hpc:faq [2024/09/30 12:52] – [Cost] Yann Sagon
+++ hpc:faq [2025/02/20 13:07] (current) – Yann Sagon
@@ Line 107: / Line 107: @@
 ??? I'm organising a course and we need some HPC resources for the students. Do we have to pay for it?
-!!! The Baobab service is free for courses as long as the usage is low and for a defined period of time. Please contact us in advance if you would like to organise such a course.
+!!! The Baobab service is free for courses as long as the usage is low and for a defined period of time. Check [[hpc:hpc_clusters#use_baobab_for_teaching|How our clusters work]].
 =?=== Account ====
+??? Who can be registered as PI (Primary Investigator) at Baobab?
+!!!
+  * Anyone with an ISIs account (even an external one) with a fairly long validity period: teachers rather than assistants.
+  * Someone who knows the users they are going to invite. All their users will be under their responsibility.
+  * Someone who knows the service(s) for which they will be inviting outsiders. HPC in this case
+  * Person responsible for teaching or research (therefore responsible for the data generated and able to know what to do with it when a user leaves).
 ???When does my account expire ?
@@ Line 129: / Line 138: @@
 ??? I'm leaving UNIGE, can I continue to use Baobab HPC service?
-!!! Yes it is possible as long as you collaborate tightly with your former research group. Your PI must invite you as [[hpc:access_the_hpc_clusters#outsider_account|outsider]]. For technical reason, your account needs to be expired  prior doing the request for the invitation.
+!!! Yes it is possible as long as you collaborate tightly with your former research group. Your PI must [[https://gestion-externe.unige.ch/main/outsider-requests|invite]] you as [[hpc:access_the_hpc_clusters#outsider_account|outsider]]. For technical reason, your account needs to be expired  prior doing the request for the invitation.
 We'll then reactivate your account. You'll keep your data.
@@ Line 159: / Line 166: @@
   * The cluster you are attempting to connect to.
+???  SSH "Could not resolve hostname XXXX: Name or service not known"
+!!! It means the specified hostname cannot be found, either due to a typo or because the DNS can't resolve it.
+  * check the login node [[https://doc.eresearch.unige.ch/hpc/access_the_hpc_clusters#login_nodes|hostname ]]
+PS: Keep in mind that baobab2 has been decommissioned for 2 years.
 ??? When I try to connect to Clusters using ''ssh'' or ''sftp'', I see the message: Connection refused
@@ Line 170: / Line 181: @@
-??? I've forgotten my password. Can the HPC team reset it?
+??? I have forgotten my password. Can the HPC team reset it?
 !!! No, your Baobab/Yggdrasil/Bamboo password is your ISIS password, and we do not manage it.
@@ Line 179: / Line 190: @@
 !!!
   * If you are a **collaborator/student/external** user Check on [[https://my-account.unige.ch/main/home |my-account]]
-  * If you are an **Outsider** user Check on [[https://applicant.unige.ch/|applicant]]
+  * If you are an **Outsider** user Check on [[https://applicant.unige.ch/main/outsider-info/update/|applicant]]
 For more informations please refer to [[hpc:access_the_hpc_clusters#ssh_publickey|ssh PublicKey]] page.
@@ Line 187: / Line 198: @@
   * **The cluster is under maintenance.** Maintenance occurs periodically. Please check your email (including junk/spam folders) or visit the [[https://hpc-community.unige.ch/|HPC-community]] for announcements.
-  * **Your network is blocking access to our clusters or the SSH protocol.** We use public IP addresses for the login nodes. If you cannot connect, please contact your local network administrator to determine if there are any restrictions on accessing ''login1.baobab.hpc.unige.ch'', ''login1.yggdrasil.hpc.unige.ch'', or ''login1.bamboo.hpc.unige.ch'', or if port 22 is blocked.
+  * **Your network is blocking access to our clusters or the SSH protocol.** We use public IP addresses for the login nodes. If you cannot connect, please contact your local network administrator to determine if there are any restrictions on accessing ''login1.baobab.hpc.unige.ch'', ''login1.yggdrasil.hpc.unige.ch'', or ''login1.bamboo.hpc.unige.ch'', or if port 22 is blocked. you can receive this message : ''ssh: connect to username@login1.baobab.hpc.unige.ch port 22: Connection timed out''
   * **The login node is down.** While unlikely, if this occurs, please wait a little or contact us if the issue persists beyond 15 minutes.
@@ Line 418: / Line 429: @@
 Please also note that your ISIS (UNIGE) password and your Switch edu-ID password are not the same. Verify that you are using the correct password when logging in.
+=?==== HPC community forum =====
+??? I don't find a way to receive email summary of new post
+!!! You can activate the email summary following those steps:
+{{:hpc:faq:1-hpc-community-open-pref.png?400|}}
+{{:hpc:faq:2-hpc-community-email-summary.png?400|}}